Help centre

Most things can be sorted out from inside the app. Here is where to go.

Contact us

Log in and open Help & support. Tell us what happened and our team will reply in the app. If it is about a delivery, mention the order number shown on the order screen.

Can’t log in, or writing to us before signing up? Email support@rovo.ng.

An order has not arrived: open the order under Order history, use Report a problem, or contact support.
A payment issue: contact support with the order number. Cancelled orders that were already paid are refunded to your Rovo wallet.
Forgot your password: on the login page choose Forgot your password?. We will text you a 4-digit code.
Courier documents: upload them under Vehicle & documents. You can accept jobs once every required document is approved.

Safety

If you are in danger, call the emergency services first (112 in Nigeria).

SOS button: during a delivery, both customers and couriers have an SOS button. It alerts the Rovo team and shares your last known location.
Check the courier’s name and vehicle in the app before handing over a parcel.
Keep messages about the delivery in the in-app chat.
Never share your login code with anyone. Rovo will never ask for it.